The Impact of ICT on Supplier-Buyer Relationship in Different Types of Supply Chain

Author

Zhang, Xuan ; Liu, Yuanzhang

Author_Institution

Sch. of Manage., Chinese Acad. of Sci., Beijing

fYear

2007

fDate

21-25 Sept. 2007

Firstpage

4694

Lastpage

4697

Abstract

No doubt exists that ICT (information and communication technology) is emerging as a key resource in the supply chain management. Concurrently, the introducing and usage of ICT in supply chains change the relationship between buyers and suppliers. The purpose of this paper is to research how ICT affect the supplier-buyer relationship in different types of supply chains. Three factors, which are communication frequency, trust and relationship stabilization, are discussed as the key characteristics of the supplier-buyer relationship. We find that the impact of ICT is not the same in different types of supply chain.

Keywords

customer relationship management; social aspects of automation; supply chain management; ICT impact; information and communication technology; supplier-buyer relationship management; supply chain management; Communications technology; Companies; Consumer electronics; Data handling; Enterprise resource planning; Internet; Mathematics; Production; Supply chain management; Supply chains;

fLanguage

English

Publisher

ieee

Conference_Titel

Wireless Communications, Networking and Mobile Computing, 2007. WiCom 2007. International Conference on

Conference_Location

Shanghai

Print_ISBN

978-1-4244-1311-9

Type

conf

DOI

10.1109/WICOM.2007.1153

Filename

4340928