DocumentCode
3515148
Title
Evaluating Service Performance of Higher Education Systems
Author
Xu, Tingwu ; Li, Yan ; Meng, Fanxi
Author_Institution
Int. Coll. at Beijing, China Agric. Univ., Beijing
fYear
2007
fDate
21-25 Sept. 2007
Firstpage
6572
Lastpage
6575
Abstract
By analysis on service production theories and characteristics of high education system in China, this paper expands the intensity of application of service production theories in higher education systems and provides a feasible substitution-elasticity-based input-output model for evaluating service performance of high education system and efficiently and effectively utilizing higher education resources. The results of a typical case analysis in one higher education system prove the relatively high validity and reliability of the model proposed.
Keywords
educational technology; higher education system; service performance evaluation; substitution-elasticity-based input-output model; Aggregates; Cost function; Educational products; Elasticity; Equations; Matrices; Performance analysis; Production systems; Quality management; Time measurement;
fLanguage
English
Publisher
ieee
Conference_Titel
Wireless Communications, Networking and Mobile Computing, 2007. WiCom 2007. International Conference on
Conference_Location
Shanghai
Print_ISBN
978-1-4244-1311-9
Type
conf
DOI
10.1109/WICOM.2007.1613
Filename
4341388
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