Evaluating Service Performance of Higher Education Systems

By analysis on service production theories and characteristics of high education system in China, this paper expands the intensity of application of service production theories in higher education systems and provides a feasible substitution-elasticity-based input-output model for evaluating service performance of high education system and efficiently and effectively utilizing higher education resources. The results of a typical case analysis in one higher education system prove the relatively high validity and reliability of the model proposed.