Title :
IT service management supported by semantic technologies
Author :
Sarnovsky, M. ; Furdik, K.
Author_Institution :
Dept. of Cybern. & Artificial Intell., Tech. Univ. of Kosice, Košice, Slovakia
Abstract :
Main objective of this paper is to present the idea of semantic structures to support IT Service Management processes. Utilizing the principles of Semantic Web and knowledge technologies with the standardized IT service management processes can provide a framework for designing and maintaining interoperable service-based applications. In presented paper we describe the conceptual framework for developing a semantic model of ITIL, one of the selected ITSM frameworks, and also discusses future work including the implementation and planned testing environment.
Keywords :
information management; open systems; semantic Web; ITIL; ITSM frameworks; conceptual framework; interoperable service-based applications; knowledge technology; planned testing environment; semantic Web; semantic structures; semantic technology; standardized IT service management processes; Contracts; Informatics; Ontologies; Semantic Web; Semantics; Standards;
Conference_Titel :
Applied Computational Intelligence and Informatics (SACI), 2011 6th IEEE International Symposium on
Conference_Location :
Timisoara
Print_ISBN :
978-1-4244-9108-7
DOI :
10.1109/SACI.2011.5873000
