DocumentCode
3516164
Title
IT service management supported by semantic technologies
Author
Sarnovsky, M. ; Furdik, K.
Author_Institution
Dept. of Cybern. & Artificial Intell., Tech. Univ. of Kosice, Košice, Slovakia
fYear
2011
fDate
19-21 May 2011
Firstpage
205
Lastpage
208
Abstract
Main objective of this paper is to present the idea of semantic structures to support IT Service Management processes. Utilizing the principles of Semantic Web and knowledge technologies with the standardized IT service management processes can provide a framework for designing and maintaining interoperable service-based applications. In presented paper we describe the conceptual framework for developing a semantic model of ITIL, one of the selected ITSM frameworks, and also discusses future work including the implementation and planned testing environment.
Keywords
information management; open systems; semantic Web; ITIL; ITSM frameworks; conceptual framework; interoperable service-based applications; knowledge technology; planned testing environment; semantic Web; semantic structures; semantic technology; standardized IT service management processes; Contracts; Informatics; Ontologies; Semantic Web; Semantics; Standards;
fLanguage
English
Publisher
ieee
Conference_Titel
Applied Computational Intelligence and Informatics (SACI), 2011 6th IEEE International Symposium on
Conference_Location
Timisoara
Print_ISBN
978-1-4244-9108-7
Type
conf
DOI
10.1109/SACI.2011.5873000
Filename
5873000
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