Title :
Research on the application of knowledge management process model in commercial banks
Author :
Xue, Yang ; Wang, Bo
Author_Institution :
Sch. of Manage., Tianjin Univ., Tianjin, China
Abstract :
Based on the reality of commercial banks´ knowledge management in China, this paper defines the knowledge capital of Chinese commercial banks, analyzes its unique characteristics, and establishes the knowledge management process model for commercial banks as percipience, initiatives, implementation and improvement stages. The internal mechanism of this model indicates that knowledge management is consisted of access, sharing, analysis, application, evaluation, motivation, innovation and protection of knowledge.
Keywords :
banking; knowledge management; organisational aspects; service industries; China; commercial bank; knowledge access; knowledge analysis; knowledge application; knowledge capital; knowledge evaluation; knowledge innovation; knowledge management process model; knowledge motivation; knowledge protection; knowledge sharing; Humans; Industries; Knowledge engineering; Knowledge management; Organizations; Technological innovation; commercial banks; internal mechanism; knowledge management; process model;
Conference_Titel :
Industrial Engineering and Engineering Management (IE&EM), 2011 IEEE 18Th International Conference on
Conference_Location :
Changchun
Print_ISBN :
978-1-61284-446-6
DOI :
10.1109/ICIEEM.2011.6035172
