A layered design model for knowledge and information sharing cooperative systems

This paper presents a design model for knowledge sharing cooperative systems. The model distinguishes three processing layers, discusses their components from both system´s and user´s points of view and also characterizes the different roles and tools involved in each layer. On the cooperation layer, actors are end-users who contribute to produce and use global knowledge supported by cooperative artificial agents. In coordination layer, artificial agents enable information sharing, supporting human coordinators. Communication layer distinguishes both, human roles for cross-teams information exchange and artificial agents for connectivity