DocumentCode
3534502
Title
A fuzzy TOPSIS approach for assessment of logistics service quality
Author
GUO, Zixue ; Zhang, Qiang
Author_Institution
Sch. of Manage., Hebei Univ., Baoding
Volume
1
fYear
2008
fDate
12-15 Oct. 2008
Firstpage
1
Lastpage
4
Abstract
It is significant to appraise service quality of logistics enterprises.This paper analyzed the factors for service quality of logistics enterprises and constructed an index system for evaluating logistics service quality based on some related literature, then given the method of determining the evaluation indexes weights using triangle fuzzy number, and put forth a comprehensive evaluation model based on fuzzy TOPSIS. Finally, a numerical example shows that the method is effective and feasible.
Keywords
fuzzy set theory; logistics; service industries; fuzzy TOPSIS approach; logistics enterprises; logistics service quality; triangle fuzzy number; Appraisal; Costs; Delay; Fuzzy systems; Logistics; Paper technology; Quality assessment; Quality management; Sustainable development; Technology management; assessment; fuzzy TOPSIS; logistics enterprise; service quality;
fLanguage
English
Publisher
ieee
Conference_Titel
Service Operations and Logistics, and Informatics, 2008. IEEE/SOLI 2008. IEEE International Conference on
Conference_Location
Beijing
Print_ISBN
978-1-4244-2012-4
Electronic_ISBN
978-1-4244-2013-1
Type
conf
DOI
10.1109/SOLI.2008.4686350
Filename
4686350
Link To Document