Toward task-dependent evaluation of web-QoE: Free exploration vs. “Who Ate What?”

Quality of experience of web services is negatively influenced by system delays. To quantify delay and resulting user satisfaction quality evaluation experiments are used, but they typically disregards users´ tasks and content of the website as a part of the assessment procedure. The goal of this study is to explore impact of a user´s task, information presentation such as per-element load durations and page load strategies on Quality of Experience. We conducted an experimental study with 25 participants. The results underline the importance of designing task-aware and content-aware solutions for improving Quality of Experience for delay sensitive web services.