Improving IT Risk Management Process by an Embedded Dynamic Verifier Core: Towards Reducing IT Projects Failure

Software risk management process faces some threats. According to formal reports, the remarkable rate of failure in IT projects shows the relative unsuccessfulness in such processes. The model proposed in this research embedded a verifier core for identifying deviations and thereupon leads to performance improvement in risk management process. Using a communication system facilitates close relations between the previous ad current projects´ employees. This system also accelerates the instant awareness of the changes with the comprehensive classification of risk factors and increases the efficiency of the model. In order to validate the model, the risks of Customer Relationship Management system of an industrial company have been considered. In this real case study the related risk factors of this interactive project are successfully identified and classified.