Title :
A knowledge engineering training program
Author :
Derbort, Herman J. ; Cobb, John W. ; Denton, Ricky W.
Author_Institution :
Federal Express Corp., Memphis, TN, USA
Abstract :
Tasked with supporting a worldwide communications network and its user community, the Network Control Center at Federal Express Corporation faces many challenges. To help cope with these challenges, a system was developed that provides expert system diagnostic aid and access to online documentation, graphics, and the mainframe system. For a variety of reasons, including the desire to have intradepartmental support, it was decided to have selected personnel from within the user department participate in an apprenticeship training program administered by the systems development AI group. The authors discuss various aspects of the apprenticeship training program and include views and opinions of one of the apprentices currently active in the program and of the development staff administering the development and training effort
Keywords :
computer networks; educational computing; expert systems; knowledge engineering; systems analysis; training; Network Control Center; apprenticeship training program; expert system diagnostic aid; graphics; intradepartmental support; knowledge engineering training program; mainframe system; online documentation; personnel; systems development AI group; training effort; user community; user department; worldwide communications network; Artificial intelligence; Communication networks; Communication system control; Control systems; Diagnostic expert systems; Documentation; Expert systems; Graphics; Knowledge engineering; Personnel;
Conference_Titel :
Southeastcon '91., IEEE Proceedings of
Conference_Location :
Williamsburg, VA
Print_ISBN :
0-7803-0033-5
DOI :
10.1109/SECON.1991.147860
