Title :
Performance measurement using fuzzy system perspective and soft system methodology: New idea of business process management
Author :
Muttaqin, Ginanjar Fahrul
Author_Institution :
Sch. of Electr. Eng. & Inf., Bandung Inst. of Technol., Bandung, Indonesia
Abstract :
Soft System Methodology (SSM) is a systematic approach for tackling real-world of Business Process Management (BPM). There are some disadvantages of using Soft System Methodology (SSM): reliance on an expert, the result become fuzzy and has separated indicator with hard system. Now, we are discussing new idea that standardizes a Key Performance Indicator for decision making on the Soft System Methodology (SSM) assisted by Fuzzy Question in System Perspective.
Keywords :
business process re-engineering; decision making; fuzzy systems; BPM; SSM; business process management; decision making; fuzzy question; fuzzy system; key performance indicator; performance measurement; soft system methodology; system perspective; Analytical models; Business; Computational modeling; Fuzzy logic; Measurement; Medical services; Writing; fuzzy logic; key performance indicator; soft system methodology;
Conference_Titel :
Information Technology Systems and Innovation (ICITSI), 2014 International Conference on
DOI :
10.1109/ICITSI.2014.7048249
