Title :
Customer service and distribution center location
Author :
Zhang, Yanxia ; Huo, Jiazhen
Author_Institution :
Sch. of Econ. & Manage., Tongji Univ., Shanghai, China
Abstract :
Distribution centers (DCs) location is very important for the customer service for a corporation. DCs are infrastructure of logistics systems, DCs number and location will influence inventory and transportation so to influence the customer service level. The selection of DCs location requires careful attention to the inherent trade-off among inventory costs, transportation cost, and service level. Customer service was analyzed, from transportation and inventory aspects, and a DCs location model was presented. In the end a case study was given.
Keywords :
customer services; facility location; inventory management; strategic planning; transportation; customer service; distribution center location; inventory costs; logistics system; transportation; Cost function; Customer service; Delay; Distributed control; Frequency; Logistics; Road transportation; Size measurement; Strategic planning; Vehicles;
Conference_Titel :
Services Systems and Services Management, 2005. Proceedings of ICSSSM '05. 2005 International Conference on
Print_ISBN :
0-7803-8971-9
DOI :
10.1109/ICSSSM.2005.1499485
