Title :
Logistics service process re-engineering for mass customization
Author :
Zhao, Qilan ; Ding, Huiping ; Hongzhi Liu
Author_Institution :
Sch. of Econ. & Manage., Beijing Jiao Tong Univ., China
Abstract :
On the basis of analyzing the characteristics of mass customization, this paper discusses the challenges of logistics service for MC, and put forward the principles of logistics service process re-engineering for MC. Then, the method is presented that identifies the importance of logistics service process re-engineering and together with structured the model of logistics service process re-engineering. This paper also analyzes technologies to support the logistics service process re-engineering for MC based on the integrated platform of application technology through the supply chain.
Keywords :
business process re-engineering; customer services; logistics data processing; product customisation; supply chains; customer services; logistics service process re-engineering; mass customization; supply chain; Business process re-engineering; Companies; Costs; Delay; Logistics; Mass customization; Productivity; Supply chains; Symbiosis; Technology management;
Conference_Titel :
Services Systems and Services Management, 2005. Proceedings of ICSSSM '05. 2005 International Conference on
Print_ISBN :
0-7803-8971-9
DOI :
10.1109/ICSSSM.2005.1499497
