SemFLATNESSES: Social and Proactive Enterprise Knowledge Management with Semantic Web Technologies

The Enterprise 2.0 paradigm aims at extending the enterprise ecosystem with Web 2.0 tools and technologies. The ten main features of this paradigm are shortly outlined by the FLATNESSES mnemonic. However the adoption of these technologies within an organization introduces several issues in terms of knowledge and information management. These issues have to be tackled in order to effectively enable the Enterprise 2.0 principles. In this paper, we introduce SemFLATNESSES, a new framework that exploits Semantic Web technologies to define an integrated and shared knowledge management solution to foster FLATNESSES features. The model is presented from both methodological and technological perspectives, in order to emphasize how the different languages, tools and protocols may be profitably integrated in an enterprise context. To this end, a scenario-based evaluation is reported to corroborate the description of the proposed model.