Users´ acceptance of IT and its impact on knowledge sharing: A case in the South African banking industry

Past research have pointed out that one of the major challenges facing knowledge management processes is to help employees share what they know within an organisation. The challenge here lies on people who use IT tools for knowledge sharing, therefore knowing user´s attitude and behaviour when using IT for knowledge sharing is important. The model that will be used for this research is based on the Technology Acceptance Model, with an extension derived from Kelman´s process of shared influence known as subjective norms. The results show that the perceived usefulness of IT for knowledge sharing has more influence on users´ intention to use IT as compare to the impact of subjective norms. It is recommended that training programs, seminars, and workshops should be organised to escalate awareness and enhance employees´ perceived usefulness of these IT tools for knowledge sharing.