Abstract :
How do you convey an entire set of complex instructions without words, and why would you even bother? Since he first quipped this question, Patrick Hofmann has deleted countless words from the pages of hardware user manuals. Patrick is a technical illustrator and writer who, with the help of his team at Quarry Integrated Communications in Waterloo, Canada, creates wordless documentation and visual solutions for his clients. In this session, you will learn what he learned: how to use wordlessness to downsize multi-lingual sets ofassembly manuals, and how to illustrate complex instructions with the same concern for usability as we have with writing.
