Process-Oriented User Training for Enterprise Resource Planning Systems

Today, user training and adoption is one of the greatest hassles faced by companies implementing ERP. In case of inappropriate training program, users fail to appreciate the consequences of their actions. Hence, practices that worked fine in the era of standalone systems can have catastrophic effects on integrated ERP environments. Consequently appropriate user training methodology must be taken into account. This paper introduces a training methodology called process-oriented training that focuses on the process-oriented nature of ERP. The main objective of this methodology is to eventually present a user training technique in which the users are clear about their roles and impacts on business processes. Insights from analysis of a number of case studies are used to validate the importance of user training and impact of process-oriented training in ERP implementations.