Title : 
Open service access (OSA) business models and service level agreement aspects
         
        
            Author : 
Odadzic, Borislav ; Jankovic, Milan
         
        
            Author_Institution : 
Community of Yugoslav PTT, Belgrade, Serbia
         
        
        
        
        
            Abstract : 
This document addresses some SLA (service level agreement) topics and their possible impacts on OSA/Parlay systems and architectures. The first part of the document contains a definition for SLA, a general description of SLA characteristics and contents, and some considerations related to their usage in OSA/Parlay world. Some specific points, related mainly to OSA/Parlay gateway and framework interfaces, are also analysed. Chapter 5 extracts from the work done some conclusions and guidelines that can help network operators to deal with SLAs in OSA/Parlay context.
         
        
            Keywords : 
Internet; computer interfaces; internetworking; network servers; Internet; OSA-Parlay gateway; framework interfaces; open service access business models; service level agreement; 3G mobile communication; Business; Context-aware services; Contracts; Guidelines; IP networks; Information technology; Merging; Telecommunication services; Web and internet services;
         
        
        
        
            Conference_Titel : 
Telecommunications in Modern Satellite, Cable and Broadcasting Service, 2003. TELSIKS 2003. 6th International Conference on
         
        
            Print_ISBN : 
0-7803-7963-2
         
        
        
            DOI : 
10.1109/TELSKS.2003.1246176