Title :
Estimating the value of reliability for residential customers
Author :
Tiedemann, Kenneth H.
Author_Institution :
BC Hydro, Vancouver, BC, Canada
Abstract :
In recent years, increasing attention has been paid to customer costs of power outages. This paper estimates residential costs of outages using both the direct cost method and the contingent valuation method. Three cost perspectives are used: cost per outage incident; cost per hour; and cost per kW.h lost. Regression modeling is used to explain outage costs as a function of outage length, time of day and season.
Keywords :
costing; customer services; power system reliability; regression analysis; contingent valuation method; direct cost method; power outages; regression modeling; residential cost estimation; residential customer reliability; Cost accounting; Cost function; Customer satisfaction; Customer service; Databases; Electricity supply industry; Information analysis; Telephony;
Conference_Titel :
Probabilistic Methods Applied to Power Systems, 2004 International Conference on
Print_ISBN :
0-9761319-1-9
