Delivering tacit knowledge in e-learning

Human knowledge consists of two basic types of knowledge. Explicit knowledge contains facts, rules and procedures and its owner is fully aware of it. Tacit knowledge helps its possessors to use their explicit knowledge. It is hidden in their minds. Explicit knowledge has no meaning without relevant tacit knowledge; it remains a collection of memorized pieces of mosaic. Good teaching methodologies must therefore develop and expand both forms of learners´ knowledge. The Nonaka-Takeuchi model of learning indicates two ways of gaining tacit knowledge: Socialization and Internalization. To achieve the quality of gained knowledge equal to traditional (on-site) learning, these stages must also be present during e-learning. Our paper presents best practices in tacit knowledge delivery which are applicable during the course design, development and delivery.