Establishing learning objectives and assessing outcomes in engineering service courses

The paper examines the challenges and possible strategies for implementing continuous quality improvement processes in engineering service courses. We describe the process we have been using to review and revise course learning objectives through interactions with various constituent groups. We also describe our outcome assessment process and the tools developed for outcomes. Key challenges in achieving systemic reform in engineering service courses are faculty buy-in to the reform process and the diversity of outcomes expected by the various constituent groups