Abstract :
Software-as-a-service (SaaS) providers have achieved dramatic take-up rates for their services. However, they are placing their businesses at risk through their inadequate attention to security issues. Nowhere is this more evident than in the area of backup and recovery. When assessed against users´ needs for assured accessibility of the data that they entrust to the cloud, SaaS services are found to be untrustworthy, and very hard to work with.
