An example of a novel approach to measuring projects success within ICT industry

The paper analyses some of the critical success factors for software development projects within the ICT industry. In the modern and highly competitive global ICT industry, the definition of project success had to be modified. The paper stresses and analyses, as key factors to secure project and business success, the importance of customer orientation and a need to increase constantly the level of research and development output. In the past, project success was defined as the completion of an activity within the constraints of time, cost and performance. Now, the classic triangle has become a pentagram, with two new key measurements of project success being added - customer satisfaction and organizational impact. The analysis is performed on examples of telecom software development projects within research and development centers in Ireland and Croatia