A Process Mining Approach to Redesign Business Processes - A Case Study in Gas Industry

Nowadays organizations have to adjust their business processes along with the changing environment, in order to maintain a competitive advantage. Often, a change in a part of the system which is to support the business process implies a change of the whole system, which causes complex redesign activities. In this paper we present a case study involving the process redesign of a Dutch company belonging to gas industry. In order to identify appropriate redesign interventions, process mining and simulation techniques are used. This paper presents a process mining approach used in this case study, which consists of three steps: (i) data preparation, (ii) process mining and performance analysis, and (iii) simulation of the current and redesigned process models.