An approach in modifying submission phase of change request process

Software systems change during the whole life cycle. Support for changes that origin in development process is provided by wide range of tools and techniques. Changes that appear during the software maintenance phase usually are driven by customers. These changes, specified as change requests, are usually submitted via developerspsila web site. After initial specification and submission these change requests pass the phases of standard change process that is integrated into software development process. Change requests specification should provide enough information for all phases of change request process. Support for change request specification is typically realized at developer side. In this paper is presented an approach in specifying change request in context of running application at customer side. This approach introduces modification of initial phase of standard change request process with aim to provide detailed specification of change request closely related to architecture of software.