Title :
e-Agency: Implementation of the Croatian Post and Electronic Communications Agency
Author :
Antun Caric;Silvije Seremet
Author_Institution :
Croatian Post and Electronic Communication Agency, Juri?i?eva 13, Zagreb, Croatia
Abstract :
The paper presents implementation of e-agency (e-government) concept into Croatian Post and Electronic Communication Agency. Conceptual, layered architecture of e-agency has been proposed. Special attention has been paid to the innovation and implementation of the back office and front office layers as well as on implementation of number of e-applications by means of which HAKOM strives to provide high quality services, easy access, effective delivery, and overall stakeholder satisfaction.
Keywords :
"Consumer electronics","Electronic government","Information systems","Technological innovation","Investments","Availability","HTML","XML","Java"
Conference_Titel :
Software, Telecommunications & Computer Networks, 2009. SoftCOM 2009. 17th International Conference on
Print_ISBN :
978-1-4244-4973-6
