An insight into knowledge transfer in research and development centers within ICT industry

The paper analyses some of the critical business challenges related to knowledge management and knowledge transfer in research and development centers within the information and communication technology (ICT) industry. In today´s highly competitive world, knowledge has become the dominant source of competitive advantage. The paper stresses the importance of knowledge management for a long-term sustainable business success of an organization, and elaborates on the critical importance of knowledge sharing culture. The main characteristics of knowledge transfer are presented and analyzed. The key principles for management of corresponding knowledge transfer projects are proposed and discussed. The author proposes a formal model for management and measurement of knowledge transfer. The analysis is performed on the examples of ICT research and development centers in Ireland, Hungary and Croatia.