• DocumentCode
    3642611
  • Title

    Customer expirience management

  • Author

    M. Poldrugač;M. Komadina

  • Author_Institution
    Nokia Siemens Networks, Zagreb, Croatia
  • fYear
    2011
  • fDate
    5/1/2011 12:00:00 AM
  • Firstpage
    346
  • Lastpage
    350
  • Abstract
    The paper describes various aspects of customer experience, how customer experience is build, as well explains challenges Communication Service Providers face today when implementing customer experience programs inside the organization. Also Paper describes the Customer Experience Management Program Nokia Siemens Networks developed.
  • Keywords
    "Organizations","Real time systems","Availability","Profitability","Mobile computing","Telecommunications"
  • Publisher
    ieee
  • Conference_Titel
    MIPRO, 2011 Proceedings of the 34th International Convention
  • Print_ISBN
    978-1-4577-0996-8
  • Type

    conf

  • Filename
    5967079
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=3642611