Title :
Customer expirience management
Author :
M. Poldrugač;M. Komadina
Author_Institution :
Nokia Siemens Networks, Zagreb, Croatia
fDate :
5/1/2011 12:00:00 AM
Abstract :
The paper describes various aspects of customer experience, how customer experience is build, as well explains challenges Communication Service Providers face today when implementing customer experience programs inside the organization. Also Paper describes the Customer Experience Management Program Nokia Siemens Networks developed.
Keywords :
"Organizations","Real time systems","Availability","Profitability","Mobile computing","Telecommunications"
Conference_Titel :
MIPRO, 2011 Proceedings of the 34th International Convention
Print_ISBN :
978-1-4577-0996-8
