Title :
Efficient project management by quality improvement of project processes
Author :
Teodora Perković;Darko Šturlić;Milan Meden
Author_Institution :
Hrvatski Telekom d.d./Telecom Infrastructure Service Sector, Zagreb, RH
fDate :
5/1/2011 12:00:00 AM
Abstract :
Current practice in infrastructure projects shows that projects take on characteristics of the process. Synergy of project and process methodologies enabled the documentation of project-process risks and issues, establishment of a "know-how" base and metrics and analytics being a prerequisite for business process redesign and change management. Introduction of quality management processes within the project results in a reduction of required commitment and cost, increased quality of project delivery, faster establishment of the project-process organization and change management through the integration of project and processes management. Mentioned management approach reduces the amount of uncertainty in projects, variations in project processes and increases the repeatability and automation. In conclusion, there is a need for further development of organizational maturity through the establishment of the entity that would manage organizational changes.
Keywords :
"Measurement","Organizations","Standards organizations","Monitoring","Quality management","Project management"
Conference_Titel :
MIPRO, 2011 Proceedings of the 34th International Convention
Print_ISBN :
978-1-4577-0996-8