Humanistic approach to the representation of business processes

This paper describes a collaborative tool supporting humanistic business process modeling. The tool adopts group storytelling and design storyboards in order to ease knowledge externalization and representation. This humanistic approach diverges from the existing approaches requiring strict process formalization and emphasizing technical details, which constraint the modeling tasks to technology experts. The paper presents the fundamental theoretical concepts underlying the humanistic approach and illustrates how they have been implemented in the tool.