Title :
Social analytics for mobile operators
Author :
M. Poldrugač;M. Komadina
Author_Institution :
Nokia Siemens Networks, Zagreb, Croatia
fDate :
5/1/2012 12:00:00 AM
Abstract :
Today´s in highly competitive market place, push mobile operators to optimize their subscriber´s life time value by implementing efficient marketing campaigns. Social analytics offer the means to act upon subscriber information with the right target, the right timing and the right offer. Mobile operators can target campaigns, increasing customer loyalty, preventing churn, maximizing ARPU based on Alpha Score and therefore optimizes the acquisition and retention investments.
Keywords :
"Predictive models","Mobile communication","Adaptation models","Training","Mathematical model","Social network services","Data models"
Conference_Titel :
MIPRO, 2012 Proceedings of the 35th International Convention
Print_ISBN :
978-1-4673-2577-6