Data mart design for managing IT department in a telecommunications company

This paper deals with the data mart design in the area of analysing problems and requests in the IT department of a telecommunications company. Efficient resolution of problems and execution of requests is very important to operate smoothly and ensure that the services this company offers to users are available on time. Main decision-making processes have been identified during the research in the IT department of a telecommunications company. In that respect adequate data mart was designed. The concept of realisation of the data mart was presented using business intelligence tools. The implemented system was tested on data from the case study of a company - “Telecom Montenegro” AD, where outputs with good performance were successfully generated.