Efficiency analysis of e-business in Croatian city governments

E-business, being one of the economic and social development generators, represents an important factor for the functionality of the modern society and is integral part of the globalization process. Digitalization process is being included into all layers of life, from business all the way to the private life, changing the ways of interaction between people, their life environment and habits, and imposing a question on how do these changes reflect on surrounding institutions and their business. Modern e-government puts citizens in the center of their business processes, offering them a maximum accessibility of their services, 24 hours a day, 365 days a year, while taking care of high reliability and data security at the same time. On the other hand, high technology brings a long list of dangers and misusage capabilities, which represent a huge threat to e-business. For these reasons, the goal of this paper is to examine just how much has business process digitalization taken hold inside city government and how successful is it being implemented. The challenge in deployment of such a complex process is big, since one has to find a compromise between a full range of aspects such as security and openness, so that the modernization of the local government wouldn´t result with an opposite effect and cause a loss of public confidence in the system.