Multicriteria model for sizing the workforce of electricians in a power utility

This paper aims to present a multicriteria model used to perform the correct sizing of the emergency service teams, defining them in quantitative terms, their geographical distribution and coverage of service. The implementation of the multicriteria model to distribute the quantitative of operational resources aims to help the utility to reach a best service level, with lower operating costs, reduction of unscheduled overtime and increase consumer satisfaction.