Utilizing enterprise systems to manage organizational performance

Organizations have deployed enterprise systems (ESs) to achieve integration of business activities, increase operational efficiencies, and improve organizational effectiveness. This study investigates the management practices of manufacturing organizations utilizing ES technology to examine the operational performance management process. Case studies conducted in three manufacturing firms that have implemented ESs reveal how these companies transform disparate corporate data into knowledge for monitoring performance and achieving results. ES tools such as business intelligence in conjunction with balanced scorecards and digital dashboards aid in tracking progress towards accomplishing operational goals. Though firms are constrained in identifying critical areas that need measurement and assessment, the underlying ES technology provides the analytical and knowledge-leveraging support to maximize value from their performance management processes.