Visual Knowledge Representation: Using Visual Knowledge in a Waiting Area to Alleviate Client´s Anxiety

Anxiety may happen to every human especially in a uncertain waiting environment. Lengthy waiting time can disturb and damage the image of a company´s performance. Understanding on waiting time anxiety and visual knowledge concept from all researcher backgrounds has been one of the key points in implementing an efficient visual knowledge tool. This paper will look into related researches that incorporate waiting time anxiety and visual knowledge in their works. Finally some discussions and opinions are presented for the future research.