SocialQ&A: An Online Social Network Based Question and Answer System

Question and Answer (Q&A) systems play a vital role in our daily life for information and knowledge sharing. Users post questions and pick questions to answer in the system. Due to the rapidly growing user population and the number of questions, it is unlikely for a user to stumble upon a question by chance that (s)he can answer. Also, altruism does not encourage all users to provide answers, not to mention high quality answers with a short answer wait time. The primary objective of this paper is to improve the performance of Q&A systems by actively forwarding questions to users who are capable and willing to answer the questions. To this end, we have designed and implemented SocialQ&A, an online social network based Q&A system. SocialQ&A leverages the social network properties of common-interest and mutual-trust friend relationship to identify an asker´s friends who are most likely to answer the question. We describe the architecture, algorithms and user interface of SocialQ&A, and analyze the Q&A behavior of real users and questions from a small-scale real-world SocialQ&A system. We also conducted comprehensive large-scale simulation to evaluate SocialQ&A in comparison with other methods. Our results suggest that social networks can be leveraged to improve the answer quality and asker´s waiting time.