Monitoring a cloud-based speech processing system

Currently, speech technology is used in various fields, such as: health care, military, telephony, education, aerospace research, telemetry, home automation, etc. This paper describes an experimental solution for synthesis and voice recognition which is adapted for use in Romanian language, and integrated with a call center application using the local network and a solution that allows users and providers to reduce the usage of the computational resources, conforming to the continually changing of business requirements inside an organization, by monitoring the systems and services offered by the cloud computing solution. The purpose of this paper is to propose a prototype communications system which integrates speech technology that makes interaction between customers / citizens and agents of contact center much easier. The main contribution of this paper is to describe the monitoring of a speech processing platform starting from a solution of “call / contact center” and the notification of security alerts by integrating a “text-to-speech” synthesizer in the Romanian language together with a “speech-to-text” application. Finally, the paper examines the main discoveries for a reference application of the monitoring system using the OpenStack cloud platform.