Evaluation and Analysis of Knowledge Management Best Practices in Software Process Improvement a Multicase Experience

Software is important for our day-to-day lives and its impact is rising constantly. The quality of the developed software is straightforwardly dependent on the quality of the development process, researchers and practitioners primarily focus on improvement of the software process. Software Process Improvement (SPI) is a systematic and well-organized approach for development of the capabilities of software organizations and it is done through the evaluation of the existing practices of the organization and development of the software processes based on the competencies and experiences of the practitioners of the organization. There are a number of studies that focus on the practical use of KM in SPI. In this research work it has been explored though multicase analysis how KM can be significant and supports SPI.