Improving Public Transport Decision Making, Planning and Operations by Using Big Data: Cases from Sweden and the Netherlands

New big data (sources) in the public transport industry enable to deal with major challenges such as elevating efficiency, increasing passenger ridership and satisfaction and facilitate the information flow between service providers and service users. This paper presents two actual cases from the Netherlands and Sweden in which automated data sources were utilized to support the planning and operational processes. The cases illustrate the benefits of using smartcard and vehicle positioning data. Due to the data (processing), valuable insights were gained helping to make the right choices and improve the public transport system.