Schooladvise: Designing a Reputation System for Educational Services through Service Design and Business Modeling

In this paper we analyse the use of an extension of tools for service design and business conceptual modelling toward reputation system design for the realisation of Schooladvise a platform for educational services reputation management. The work described in the present paper originates from the intuition that business process modelling, service design and reputation system modelling share many needs, aims and problems: to represent a variety of entities involved in the related domains, to improve services/business in order to meet the users need, moreover they all involve stakeholders with very different background and skills, a problem known as socio-technical mismatch. The objective and the contribution of the analysis presented in this paper is to gather feedback on the proposed modelling language from the end-users (requirements engineers and domain experts) while applying it to a complex case study.