Performance measurement and management systems of supply chains: A review of the challenges they raise

In the recent years, supply chain has been recognized as a key factor of companies´ success and particularly one of the best means by which companies can achieve a goal of paramount importance: enhance customer satisfaction. That is why performance measurement and management systems of supply chain (SC PMMS) became a crucial topic for enterprises and particularly for multinational corporations. This paper intended to provide a critical literature review on measurement and management of supply chain performance. To do so, relevant works appeared in the international journals from 2000 to 2015 are gathered and analysed. The purpose of this paper is to contribute to a more complete understanding of the current challenges related to SC PMMS, which should help future research works related to this topic. Findings reveal that supply chain performance management is clearly less broached in comparison with performance measurement of supply chain. The topic is still an open research area. In particular, the study highlights the lack of systems thinking to face current challenges of the field.