Keynote speaker II: Smart cities and social media

Cities today must compete with others for the brightest people and best resources. In doing so, they have a new tool in their arsenal, social media. Social media can help a city become more transparent, more efficient, more caring, and happier, in other words, more successful. Drawing on more than 10 years of research into social media, Prof. Wagner will illustrate how social media can provide greater transparency, allow citizens to make smarter choices, and achieve more satisfaction. Wagner will also highlight potential threats from social media, such as "madness of the masses" or overemphasis of virtual over real relationships. The talk will identify lessons for best use of social media to achieve the objectives of a smart city, and close with considerations for sustainability of smart cities empowered by social media use.