Characteristics of 5-year surveillance system with synchronous telehealthcare in Taiwan

Many studies have revealed that telehealthcare enables the implementation of effective disease management programs for improving patient health. To provide enhanced healthcare, we implemented a telesurveillance system equipped with continuous biometric monitoring and automatic alarm mechanisms. The round-the-clock presence of medical practitioners can constantly monitor synchronous data and provide feedback to patients instantly. The aims of this study were to elucidate a clear understanding of patient behavior and report the main achievements of the telehealthcare service over the past 5 years. Overall, our telehealthcare program has served 2,362 patients, derived and monitored 1,352,424 physical data points, and conducted 207,731 interviews. The average age of patients was 63 years, 64% were male, and 76% had at least one type of comorbidity. Notably, we can provide feedback within four minutes of patients measuring their biometric data. Furthermore, ninety-six percent of users provided positive feedback about the service.