Validating Technology Acceptance Model (TAM) during IT Adoption in Organizations

The importance of understanding the information technology (IT) adoption process in organizations has been highlighted by many researchers. Information technology adoption at individual or organizational level is a highly researched topic in the IT field. Most literature on IT adoption in organizations is often premised on the assumption that IT investment benefits are always obvious after selecting the particular technology. However, it has become sufficiently clear that the anticipated benefits from IT adoption in organizations are not self-evident as they may be elusive and difficult to achieve. This paper explores user perceptions on Technology Acceptance Model (TAM) during IT adoption in organizations. The paper is based on two case studies. The study results indicate that TAM may be useful during IT adoption in organizations. The results suggest that TAM has a potential to improve IT adoption success in organizations. The results also suggest that TAM is still relevant during IT adoption in organizations.