Topic-space based setup of a neural network for theme identification of highly imperfect transcriptions

This paper presents a method for speech analytics that integrates topic-space based representation into a feed-forward artificial neural network (FFANN), working as a document classifier. The proposed method consists in configuring the FFANN´s topology and in initializing the weights according to a previously estimated topic-space. Setup based on thematic priors is expected to improve the efficiency of the FFANN´s weight optimization process, while speeding-up the training process and improving the classification accuracy. This method is evaluated on a spoken dialogue categorization task which is composed of customer-agent dialogues from the call-centre of Paris Public Transportation Company. Results show the interest of the proposed setup method, with a gain of more than 4 points in terms of classification accuracy, compared to the baseline. Moreover, experiments highlight that performance is weakly dependent to FFANN´s topology with the LDA-based configuration, in comparison to classical empirical setup.