Simulation modeling of customer checkout configurations

A simulation model based on a case study of a retail customer check out area and two extended models is presented. The first extended model examines the customer´s criteria when picking a checkout lane. The second extension examines the checkout layout, in which the payment is separated from the checkout station. The results show no significant difference in checkout time based on the lane choice criteria. However, the average waiting time drops significantly when payment is separated from the checkout area.