Improving quality in an electrical safety testing laboratory by using a simulation-based tool

This paper presents a simulation model developed with SIMIO software for representing the activities performed in an electrical measurement and test laboratory. The main goal is focused on the optimization and monitoring of the performance standards applied in the laboratory to certificate products for selling. The computer model allows identifying the principal weakness and bottlenecks of the process. Moreover, the performance measurements generated by simulation experiments are used for making decisions to enhance the current operation procedures and quality of service.