Title :
Knowledge management benchmarking for organizations with and without ISO-9000 certificate in the period of organizational transition
Author :
Todorovska, Violeta ; Polenakovik, Radmil ; Kralev, Todor
Author_Institution :
Univ. ´´sts. Cyril & Methodius, Macedonia
Abstract :
Summary form only given, as follows. After the process of education for quality managers and auditors and ISO 9000 certification, research was performed to see the results in the fields of human resource management, information management, organizational learning and knowledge management
Keywords :
ISO standards; certification; knowledge engineering; management education; management of change; ISO 9000 certification; change management; human resource management; information management; knowledge management; knowledge management benchmarking; organizational learning; organizational transition period; quality auditors education; quality managers education; Certification; Human resource management; Information management; Knowledge management; Quality management;
Conference_Titel :
Management of Engineering and Technology, 2001. PICMET '01. Portland International Conference on
Conference_Location :
Portland, OR
Print_ISBN :
1-890843-06-7
DOI :
10.1109/PICMET.2001.952131
