A study on the satisfaction of customers in Korean business incubators

Author

Kim, Moon-Koo ; Jeong, Dong-Heon ; Park, Myeong-Cheol

Author_Institution

IT Technol. Manage. Res. Inst., Electron. & Telecommun. Res. Inst., Taejeon, South Korea

Volume

1

fYear

2001

fDate

2001

Abstract

The Korean government supports, unsparingly, the establishment and fostering of venture businesses centering around the information, telecommunication and bio industries in order to restructure the unbalanced industrial structure and strengthen the national competitiveness. For this, the Korean government established ´The Small Business Start-ups Promotion Act´, and each ministry in Korean government sets up and implements several support programs for SMEs and venture businesses, such as funds, technologies, equipments, labors, locations, information, and tax supports. This paper analyzes empirically the satisfaction level of customers in such business incubators (BIs). The authors also suggest comprehensive plans for Korean BIs to provide customer-oriented and effective establishment and business supports

Keywords

commerce; government policies; research and development management; Korea; R&D management; business incubators; customers satisfaction; government support; industrial policy; venture businesses; Bismuth; Business communication; Communication industry; Customer satisfaction; Financial management; Humans; Information management; Local government; Technology management; Testing;

fLanguage

English

Publisher

ieee

Conference_Titel

Management of Engineering and Technology, 2001. PICMET '01. Portland International Conference on

Conference_Location

Portland, OR

Print_ISBN

1-890843-06-7

Type

conf

DOI

10.1109/PICMET.2001.952256

Filename

952256