Business process improvement design of Indonesian National Standard (SNI) product certification

Product certification is the process of certifying that a certain product has passed performance tests and quality assurance tests, and meets qualification criteria stipulated in contracts, regulations, or specifications (typically called "certification schemes"). Product certification is often required in sensitive industry and marketplace areas where a failure could have serious consequences, such as negatively affecting the health and welfare of the people or person using that product. Off-schedule and cost overrun became very important issues in the management of SNI product certification. As a public service, product certification needs to transform from traditional based service (manual process) to electronic based service (digital process) to ensure the effectiveness and efficiency. This research has been conducted by using Business Process Re-engineering (BPR) method to find critical improvement which is focused on process. This paper proposed an improvement design of product certification service in Indonesia. This improvement design has been measured by time analysis method to prove that the new design can achieve the best quality.